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Managing Your Account

All members of the University community with valid UVA email addresses are automatically enrolled in UVA Alerts to receive an emergency email when the University issues an alert. Students, faculty, and staff can manage their accounts at any time to register additional email addresses and mobile phone numbers for text-based alerts. This enhancement of UVA's Alert email is part of the University’s commitment to provide quick and accurate information to our community in an emergency.

UVA Alerts notifies subscribers via registered mobile phone numbers and email addresses when the University population faces imminent threat from a hazard. Since UVA Alerts requires a UVA computing ID, only students and employees can manage their accounts.


Access Your Account 


Adding Parent Contacts to Student Accounts

Students can easily add parent contacts to their accounts. See the instructions below on adding an additional mobile phone number and email addresses to the account.


Not sure you can receive text messages? Read the Prerequisites.
Need help with the sign-up form? Read the Instructions to Manage an Account.
Did you validate your devices? Learn how to complete your registration by validating your devices.
Want to learn more about UVA Alerts? Read the Frequently Asked Questions.


Prerequisite

  • Your mobile phone must be capable of receiving text messages and your mobile phone service plan must support receiving them. If you are unsure, please check with your mobile phone service provider.
     
  • You must have your mobile phone with you during signup. The registration process will require you to validate your account by entering a 4-digit verification code in the "Create New Subscriber Account" Web form. This 4-digit code will be sent to your mobile phone within seconds of creating an account.
     
  • UVA employees with phones on state contract must activate text messaging on their service plan.
     

Instructions to Access Your Account and Validate Your Email Address

Step 1:
Your UVA NetBadge credentials are used to access your UVA Alerts account. Complete the requested information on the "Access Your Subscriber Account" Web form.

Step 2:
Within moments of clicking the ACCESS ACCOUNT button, your mobile phone will receive a text message with a 4-digit number. Enter this number on the account access Web page then click the VALIDATE button. After completing this step, your registration will become active immediately. If you do not receive the 4-digit number within moments of creating your account, contact your mobile phone service provider to determine whether or not you have text messaging enabled. If you are certain that you have text messaging enabled but are not receiving the 4-digit validation number, then email your mobile phone number and the name of your service provider to support@omnilert.com. Indicate you want to register in the UVA Alerts system. An Omnilert technical support representative will assist you with the registration process.


Adding or Removing Mobile Phone Numbers and Additional Email Addresses

Here's how:

  1. Go to the UVA Alerts login.
  2. On the Services page you will see a field for adding a mobile phone number and another field for adding email addresses. Remember that all the phone numbers and email addresses you submit will need to be validated (see step 2 below). If you do not finish the validation process, you will not receive emergency text messages and email.

Validation

Once you have registered a mobile phone or email address, you must validate the information. If you are registering someone else, you must work with them to complete this step.

Here's how:

  1. Go to the UVA Alerts login.
  2. On the Services page you will see the status of the mobile phone numbers and email addresses you have submitted. If the status says Unvalidated, follow the instructions on the Web page to finish the validation process.
    • When you are validating a mobile phone, a 4-digit number is sent to that mobile phone in the form of a text message. You will need to have that mobile phone available so that you can type the 4-digit code into the Web form. Upon doing this the mobile phone number will be validated.
    • When you are validating an email address, a link is sent to that address. When the link in the email message is clicked, that email address will be validated.

Frequently Asked Questions

Who can get UVA Alerts?
The UVA Alerts service notifies students, faculty and staff of an imminent threat on the University Grounds and/or the proximate areas. Since UVA Alerts requires a computing ID, parents and non-University affiliated persons cannot manage an account; however, students and employees can add additional contacts to their account.

Why should I sign up for UVA Alerts via text?

Accurate information about impending or actual threats or emergencies can help you make good decisions to stay safe.  It is always good practice to sign up for redundant messaging. Text messages and emails will often get through in emergency situations even when phone calls will not. While the delivery time is dependent on your carrier processing the message, you will most likely receive these messages within seconds of transmission.

I only want to receive text Alerts. Can I opt out of email Alerts?

You can opt-in or opt-out of texts, but cannot opt-out of email. This is the University's way to ensure that all members of our community receive quick and accurate information in an emergency. 

Will my mobile phone number be kept confidential?
Yes. UVA Alerts service mobile phone numbers are never shared or sold.

How many UVA Alerts text messages will I receive?
The exact number of UVA Alerts messages is difficult to predict, but the intention is to alert you only to emergency situations where there is an imminent threat to public safety. Occasionally, we will test the system, but will always notify you by email first. 

What do I need to get UVA SMS Alerts and how much does it cost?
All you need is a UVA NetBadge account and a mobile phone with text messaging capabilities. There is no charge to subscribers for signing up. Individual mobile phone plans will apply normal charges for the text message.

Note: All landlines, most Tracfones and some pay-as-you-go phones will not register on the UVA Alerts system. This is a limitation of the phone providers.

What if I change my mobile phone service provider or my mobile phone number?
When you change mobile phone providers but keep your existing mobile number, it is considered "ported." Depending on the mobile phone provider, it may take up to 30 days for the UVA Alerts system to be updated. During the "ported" time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them. You will find details on how to solve this problem and immediately register your new service provider when you login to review your account information.

If your mobile phone number changes, you will need to login to UVA Alerts and update your account information. From the Services page you can edit or delete existing phone numbers and email addresses.

How can I update my account?
Go to the UVA Alerts login and from the Services page, edit or delete existing phone numbers and email addresses.

What if I do not enter the 4-digit validation code?
If you do not enter the 4-digit validation code, an account is created but you will not receive alerts. To receive alerts, you must login and complete the validation process.

What if I do not receive the 4-digit validation code?
If you do not receive the 4-digit validation code, contact your mobile phone service provider to verify that text capability is activated on your plan. If you have verified that text capability is activated on your plan, then contact support@omnilert.com and provide them with your mobile phone number and service provider. Indicate you want to register in the UVA Alerts system. An Omnilert technical support representative will assist you with the validation process.

What will the UVA Alerts tell me?
A short text message will state the type of threat and indicate suggested action. Because the messages must be brief, there may be additional information on the University's emergency page (www.virginia.edu/emergency). 

What if my phone is turned off?

If your mobile phone is turned off when a text message is sent, you will receive it after you turn your mobile phone on, but only if you do so within seven days from the original transmission.

An important reminder: The UVA Alerts text messaging service is just one of the methods the University will use to communicate emergency information. Emergency details and schedule changes will be posted on the University's emergency page at www.virginia.edu/emergency. Alerts and information will also be tweeted on @uvasafety and @uvapolice. Local television and radio stations should also be relied on in severe weather situations. Key staff and student leaders, such as the Resident Staff, will also be equipped to communicate directly with students. All available forms of communication will be used to convey needed information to the University community.


For assistance with validating a mobile phone number, email your mobile phone number and the name of your service provider to support@omnilert.com. Indicate you want to register in the UVA Alerts system. For all other inquiries, please contact the UVA Help Desk.